Last updated: September 22, 2026

Order processing

Orders are prepared after payment is confirmed. Processing time may vary by product, order volume, and destination. If an unusual delay affects your order, we will contact you using the email provided at checkout.

Shipping rates and delivery

Available shipping methods, rates, and any estimated delivery windows are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed. Customers are responsible for entering a complete and accurate delivery address.

Tracking

When tracking is available, it will be sent to the email address used for the order after the package ships. Tracking information may take time to update after the carrier receives the shipment.

International orders

International customers are responsible for any customs duties, taxes, or import fees charged by the destination country. Customs processing may cause additional delays.

Lost, delayed, or damaged packages

If a package appears lost, arrives damaged, contains a manufacturing defect, or contains the wrong item, contact support@risingfirefly.org. Damaged, defective, or incorrect orders must be reported within 14 days of delivery and should include clear photos.

Returns

Except for damaged, defective, or incorrect orders reported within 14 days of delivery, Rising Firefly products are non-returnable and non-refundable. Please review our Refund Policy before ordering.

Contact

Shipping questions may be sent to support@risingfirefly.org with your order number.